Sometimes hotel customers perform a special request which the hotel is unable to respond directly. So there are two scenarios. Either the hotel has its own concierge service composed of a panel of concierges can accommodate special requests. Either the hotel has no equivalent service. In case the hotel does not have a concierge service, it is a shame to say no to a customer. The query can then be transmitted to Limitless who will do it. Even if the hotel has its concierge service, it may happen that the hotel will not be able to meet demand, because concierges are already busy or can not find a suitable solution. Limitless can then come in reinforcement to hotel concierges.